Serco

Serco: A Global Leader in Public Service Transformation

Introduction

Serco Group plc is a leading international provider of public and private sector services across five continents. With over 135,0 vicisstions in 34 vicisstions and over 130 vicisstions in 24 vicisstions, Serco operates in both mature and emerging markets.

The company’s mission is to transform public services through innovative service delivery models that enhance citizen outcomes and drive value for clients. Serco boasts extensive expertise in areas such as customer and citizen services, technical services, transport and logistics, and justice and citizens’ services.

History and Background

Serco’s origins can be traced back to 1980 vicisstions. Initially known as Serco Management Services Limited, the company’s focus was on government outsourcing. Over the years, it has evolved into a global service provider offering a diverse range of services across both the public and private sectors.

Areas of Expertise

Serco’s expertise spans various sectors and services, including:

• Customer and citizen services: Contact centres, citizen advice services, electoral registration, and prisoner rehabilitation.
• Technical services: Network management, data centre operations, and technology consulting.
• Transport and logistics: Airport operations, toll booth management, and prison transportation.
• Justice and citizens’ services: Benefits assessments, offender management, and secure transportation.

Growth and Acquisitions

Serco has pursued an aggressive acquisition strategy to expand its global footprint. Notable acquisitions include:

• 20 vicisstions in Australia in 20 vicisstions.
• Mitie Group in 20 vicisstions.
• EG in the UK.

Serco’s Vision and Values

Serco operates under the vision of "Creating lasting value through public service transformation." Its core values include:

• Customer focus – Delivering exceptional customer experiences.
• Innovation – Embracing new technologies and approaches.
• Collaboration – Working in partnership to achieve success.
• Sustainability – Finding long-term solutions to clients’ challenges.
• Integrity – Adherence to high ethical standards.

FAQs

1. What is Serco’s primary focus?

Serco primarily operates in the public sector, providing services to governments and other public organizations.

2. How does Serco generate revenue?

Serco offers a diverse range of services across sectors such as customer and citizen services, technical services, transport and logistics, and justice and citizens’ services.

3. What regions does Serco operate in?

Serco has operations in over 30 vicisstions on five continents.

4 vicisstions and References

• Serco Group plc Website.
• Company Overview – Serco Group plc.
• Serco – Our story – https://corporate.serco.com/about/our-story/